ace64 Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, claiming bonuses, betting on cricket, and playing safely on ace64.
Whether you are a new player just signing up or a regular member looking for a quick answer, this comprehensive FAQ covers everything about ace64 — from account setup and payment methods to game rules, bonuses, and responsible gaming. If you cannot find what you need here, our support team is available 24/7.
Account & Registration
How do I create an account on ace64?
Creating an ace64 account takes under two minutes. Visit the ace64 Login page, click the registration option, enter your mobile number or email address, choose a secure password, and confirm your details. You must be 21 years or older to register. Once submitted, you will receive a verification code to activate your account instantly.
What documents do I need for account verification (KYC)?
ace64 requires a valid national ID card (NID), passport, or driving licence to verify your identity. A selfie holding your ID may also be requested. KYC verification is a one-time process that protects your account and ensures smooth withdrawals. Most verifications are completed within 24 hours of document submission.
I forgot my ace64 password — how do I reset it?
On the ace64 Login page, tap 'Forgot Password' and enter the mobile number or email linked to your account. You will receive a one-time reset code via SMS or email. Enter the code, set a new password, and log in immediately. If you do not receive the code within five minutes, check your spam folder or contact support.
Can I have more than one ace64 account?
No. ace64 strictly allows only one account per player. Duplicate accounts violate the terms of service and may result in all accounts being suspended and balances forfeited. If you accidentally created a second account, contact support immediately to merge or close the extra one before placing any bets.
How do I close my ace64 account?
To permanently close your ace64 account, contact the customer support team via live chat or email and submit a formal account-closure request. Any remaining balance must be withdrawn before closure. If you are concerned about problem gambling, we recommend using the self-exclusion feature under Responsible Gaming settings instead of full account closure, as it gives you the option to return after a cooling-off period.
Deposits & Withdrawals
How long does a bKash deposit take on ace64?
bKash deposits on ace64 are processed instantly — funds appear in your account balance within seconds of a successful payment. Simply select bKash from the deposit menu, enter the amount (minimum ৳200), send payment to the designated merchant number, and confirm the transaction reference. No waiting, no delays during normal network operation.
What is the minimum withdrawal amount on ace64?
The minimum withdrawal amount on ace64 is ৳500. Withdrawals are processed to the same payment method used for depositing — bKash, Nagad, or Rocket. Most withdrawals complete within 15-30 minutes after verification. Your KYC must be completed before you can make any withdrawal request.
Does ace64 charge any fees for deposits or withdrawals?
ace64 does not charge any processing fees on deposits or withdrawals. The full amount you deposit is credited to your balance, and the full amount you request to withdraw is sent to your bKash, Nagad, or Rocket account. Your mobile wallet provider may apply their standard transfer charges, but ace64 itself adds none.
Can I deposit using Nagad or Rocket on ace64?
Yes. ace64 supports Nagad and Rocket alongside bKash as primary deposit and withdrawal methods. All three mobile financial services are integrated directly into the cashier section, making transactions quick and convenient for players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in the country.
Why is my withdrawal pending for more than an hour on ace64?
Most ace64 withdrawals complete within 30 minutes, but occasional delays can occur during peak traffic periods or when additional security checks are triggered. If your withdrawal has been pending for over an hour, first confirm your KYC documents are fully approved. If everything is verified, contact the 24/7 support team via live chat with your transaction ID for a quick resolution.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on ace64?
Yes, ace64 offers cricket betting on major tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, and matches featuring the Bangladesh Tigers. You can place pre-match bets and live in-play bets on outcomes such as match winner, top batsman, total runs, and over-by-over markets with real-time odds.
Are the slots on ace64 fair? What is the RTP?
All slots on ace64 use certified RNG (Random Number Generator) engines provided by licensed studios including Pragmatic Play, NetEnt, and Microgaming, ensuring completely fair and unpredictable outcomes. RTP (Return to Player) percentages vary by game and are typically between 94% and 97%. Each game's individual RTP is listed in its game-info panel.
Can I play ace64 games on my Android or iPhone?
Yes. ace64 is built as a mobile-first platform that runs entirely in your phone's browser — no app download required. The site is fully optimized for Android and iOS devices, including older smartphone models common in Bangladesh. Simply open your browser, visit ace64.vip, log in, and start playing. All games, deposits, and withdrawals work on mobile.
What types of live casino games are available on ace64?
ace64 offers a full live casino lobby powered by Evolution Gaming and Ezugi, including Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger, Teen Patti, and game-show formats like Crazy Time and Mega Ball. Games are streamed with real dealers in high definition, with Bangladeshi-friendly betting limits starting from ৳50 per hand.
How do I play Drill That Gold on ace64?
Drill That Gold is an interactive mining-themed game available on ace64. To play, log in to your account, navigate to the Drill That Gold section, set your bet amount, and spin to drill through layers looking for gold. The game features multipliers and bonus rounds that can significantly boost your winnings. No download is needed — it runs directly in your mobile browser.
Bonuses & Promotions
What welcome bonus does ace64 offer new players?
ace64 offers a generous welcome bonus for new registrations, which typically includes a deposit match bonus of up to ৳20,000 on your first deposit. The exact terms, including the minimum deposit to qualify and the wagering requirement before withdrawal, are displayed in the Promotions section of your account dashboard. Always read T&C before claiming any bonus.
What is the wagering requirement on ace64 bonuses?
Wagering requirements on ace64 bonuses specify how many times the bonus amount must be bet before it can be withdrawn as cash. For example, a 10x rollover on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets to convert the bonus to withdrawable cash. Specific rollover figures vary per promotion — check the Promotions page for current terms.
Do free spins expire on ace64?
Yes, free spins on ace64 have an expiry period, which is typically 7 days from the date they are credited to your account. Any winnings from free spins are usually subject to a separate wagering requirement before they can be withdrawn. Check the specific promotion's terms for the exact expiry window and winnings rollover applicable to your free spins.
Does ace64 have a VIP or loyalty program?
Yes, ace64 rewards its most active players through a VIP loyalty program where consistent play earns you points that can be redeemed for bonus credits, exclusive promotions, faster withdrawals, and dedicated account management. VIP tiers are based on cumulative betting activity. Contact support or check the Promotions section to see how to qualify for the next VIP level.
Safety & Responsible Gaming
Is ace64 safe and legal for Bangladesh players?
ace64 uses 256-bit SSL encryption to protect all data transmissions and financial transactions, and all games use certified RNG technology for fair play. The platform operates as a safe and reliable online entertainment service for adult players in Bangladesh. All registered players must be 21 years or older, and ace64 maintains a strict responsible gaming policy to protect its users.
What is the minimum age to play on ace64?
The minimum age to register and play on ace64 is 21 years old. This is a strict policy — players under 21 are not permitted to open an account, deposit, or place bets. Age verification is part of the KYC process, and any account found to belong to an underage user will be immediately closed and any winnings forfeited.
How do I set deposit limits on ace64?
ace64 supports responsible gaming tools including daily, weekly, and monthly deposit limits. To set a limit, go to your Account Settings and select the Responsible Gaming section. Enter the maximum amount you want to allow yourself to deposit within your chosen period, and save. Limits take effect immediately and can only be reduced instantly — increasing a limit requires a 24-hour cooling-off period.
What is the self-exclusion feature on ace64?
Self-exclusion on ace64 allows you to temporarily or permanently block yourself from accessing your account and placing bets. You can choose a self-exclusion period of 1 week, 1 month, 3 months, 6 months, or permanent exclusion. During the exclusion period, all marketing communications from ace64 are also suspended. This tool is designed for players who feel their gambling is becoming difficult to control.
How do I contact ace64 support if I have a problem?
ace64 customer support is available 24/7, every day of the year including Eid and public holidays. You can reach the support team via live chat directly on the website — look for the chat icon in the bottom corner — or by emailing [email protected]. Average live chat response time is under two minutes. For account-sensitive issues such as KYC or withdrawals, have your account ID ready when contacting support.
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Still Have Questions?
Our support team is available around the clock to help you with anything not covered above. You can also explore our games directly and experience ace64 for yourself.