ace64 Terms & Conditions

1. Introduction

Welcome to ace64, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions constitute a legally binding agreement between you (the user) and ace64 governing your access to and use of this website, all associated mobile applications, and related services.

By registering an account, depositing funds, or placing any wager on ace64, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety. If you do not agree to any part of these terms, you must discontinue use of the platform immediately.

ace64 reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised terms. Users are encouraged to review this page regularly.

2. Eligibility

Access to ace64 is strictly limited to individuals who meet all of the following eligibility criteria. ace64 will not knowingly permit ineligible persons to register or use its services.

• You must be at least 21 years of age. ace64 is strictly a 21+ platform.
• You must be legally permitted to participate in online gambling activities in your jurisdiction.
• You must be a natural person acting on your own behalf and not as an agent for any third party.
• You must not have been previously excluded, suspended, or banned from using ace64 or any associated service.

ace64 reserves the right to request identity documents at any stage to verify eligibility. Failure to provide satisfactory documentation may result in account suspension or closure without liability to ace64.

3. Account Registration and Security

To access the full range of ace64 services — including live casino games, cricket betting, slots, crash games, and fish shooting — you must first register a personal account. Each user is permitted to hold only one account on this platform at any given time.

Account Information Accuracy

You are required to provide accurate, complete, and up-to-date information when registering your account. Providing false or misleading information is a material breach of these Terms & Conditions and may result in immediate account termination and forfeiture of any funds held therein.

• Full legal name and date of birth as they appear on your official identification document.
• A valid mobile number registered in your own name in Bangladesh.
• A working email address that you regularly access and control.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any other person. ace64 will not be held liable for any loss or damage arising from your failure to keep your credentials secure. You must notify ace64 support immediately if you suspect unauthorized access to your account.

4. Deposits and Withdrawals

ace64 is committed to offering fast, reliable, and secure financial transactions for all registered users in Bangladesh. Deposits and withdrawals are processed 24/7 through approved payment channels.

Deposit Policy

All deposits must be made from a payment account registered in your own legal name. ace64 does not accept third-party deposits. The minimum deposit amount is ৳200. The following payment methods are accepted:

• Mobile banking: bKash, Nagad, Rocket, Upay — instant processing, 24/7.
• Internet banking: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank.
• Card payments: Visa and Mastercard where supported by your issuing bank.

Withdrawal Policy

Withdrawal requests are processed once KYC verification has been completed. Funds will only be returned to the same payment method used for the original deposit. The minimum withdrawal amount is ৳500. Processing times are as follows:

• bKash, Nagad, Rocket: typically within 30 minutes, subject to system availability.
• Bank transfers: within 1–3 business days depending on the receiving institution.
• Card withdrawals: 3–5 business days as per card network processing standards.

ace64 reserves the right to request additional verification documents before processing any withdrawal. Withdrawals may be withheld pending investigation if there is any reason to suspect fraudulent activity on the account.

5. Bonuses and Promotions

ace64 offers a variety of bonuses and promotional offers to both new and existing players. All bonus offers are subject to the specific promotional terms applicable at the time of the offer, in addition to these general Terms & Conditions.

The following general conditions apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are credited to your account balance and are subject to wagering requirements (rollover) before any withdrawal can be made.
• The standard wagering requirement for welcome bonuses is 30x the bonus amount unless otherwise stated in the specific promotion.
• Bonuses are non-transferable and may not be exchanged for cash unless the rollover conditions have been fully met.
• ace64 reserves the right to cancel any bonus and associated winnings if it has reason to believe the bonus was obtained through fraudulent, abusive, or colluding activity.

Free spin offers are subject to their own specific terms including minimum wagering requirements, eligible game restrictions, and validity periods. Please read the terms of each free spin promotion before claiming.

Why Players Trust ace64

6. Responsible Gaming

ace64 is firmly committed to promoting responsible gaming. Gambling should be an enjoyable leisure activity, not a source of financial hardship or emotional distress. We offer all registered users in Bangladesh access to responsible gaming tools including deposit limits, session time reminders, temporary self-exclusion (time-out), and permanent self-exclusion for those who need it.

If you believe that gambling is negatively affecting your life or the lives of those around you, we strongly encourage you to make use of our responsible gaming features or contact our support team at [email protected]. ace64 is strictly for adults aged 21 and above. Minors are expressly prohibited from registering or using this platform in any capacity.

7. Prohibited Activities

The following activities are strictly prohibited on ace64. Engaging in any prohibited activity may result in immediate account suspension, permanent ban, and forfeiture of all funds without recourse:

• Registering more than one account, whether under the same identity or different identities, for the purpose of claiming multiple bonuses or circumventing restrictions.
• Using automated bots, scripts, or other software tools to gain an unfair advantage in any game or betting market offered on ace64.
• Engaging in any form of money laundering, terrorist financing, or other illegal financial activity using ace64 as a vehicle.
• Colluding with other players, game operators, or third parties to manipulate game outcomes or exploit system vulnerabilities.
• Allowing a third party to access or operate your ace64 account, or accessing a third party's ace64 account on their behalf.

ace64 employs advanced monitoring systems to detect and investigate suspicious account behavior. Any activity deemed abusive, fraudulent, or harmful to the integrity of the platform will be acted upon swiftly and decisively.

8. Intellectual Property

All content published on ace64 — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of ace64 or its content providers and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of ace64's content, service, or platform without the express written permission of ace64. Unauthorized use of our intellectual property constitutes a serious breach of these Terms & Conditions and may expose you to legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, ace64 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of ace64 or any content, services, or products obtained through the platform.

ace64 does not guarantee uninterrupted or error-free access to its platform. Scheduled maintenance, emergency system updates, or factors beyond our control — including internet service disruptions, force majeure events, or third-party provider outages — may temporarily affect platform availability. ace64 shall not be held liable for any loss incurred during such periods of unavailability.

10. Amendments to These Terms

ace64 may amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will endeavor to provide reasonable notice by posting a prominent notice on our platform or by communicating directly with registered users via their registered email address or mobile number.

It is your responsibility to review the Terms & Conditions periodically. The date at the top of this page indicates when these terms were most recently updated. Your continued use of ace64 following the posting of revised terms signifies your acceptance of those changes.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with applicable international gaming regulations and the principles of fair dealing. In the event of any dispute arising between you and ace64, both parties agree to first seek resolution through good-faith negotiation. If a resolution cannot be reached through negotiation within a reasonable period, the matter shall be referred to binding arbitration. ace64 operates as a fair and transparent platform and is committed to resolving all genuine user disputes in an equitable and timely manner.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you need assistance with your ace64 account, our support team is available 24 hours a day, 7 days a week — including Bangladesh public holidays.

You may reach us by email at [email protected]. Our team typically responds within 1 hour during peak Bangladesh Standard Time (UTC+6) hours, and within 4 hours during off-peak periods. For urgent account issues, please include your registered mobile number in your message to help us locate your account quickly.