ace64 Privacy Policy

1. Introduction

ace64 operates as an online casino and sports betting platform serving players in Bangladesh. We understand that your personal data belongs to you, and we take our responsibility to handle it with care, honesty, and full compliance with applicable data protection principles seriously.

This Privacy Policy explains what personal information ace64 collects from you when you register an account, make a deposit, play games, or otherwise interact with our website at ace64.vip. It also explains how that information is used, stored, protected, and, in limited circumstances, shared.

By accessing or using any part of ace64, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree to this policy, please discontinue use of the platform immediately. For questions or concerns, you may contact us at [email protected] at any time.

Our Privacy Commitments

2. Information We Collect

ace64 collects personal information from you in several ways when you interact with our platform. The categories of information we may collect include the following:

• Registration Data: When you create an account on ace64, we collect your full name, date of birth, email address, phone number, and a username. This information is required to verify your identity and confirm you meet the 21+ age requirement.
• Financial & Payment Data: To process deposits and withdrawals, we collect payment-related information such as your bKash, Nagad, or Rocket mobile wallet number. We do not store full card numbers or banking credentials on our servers.
• KYC Verification Documents: As part of our responsible gaming and anti-fraud procedures, we may request a copy of your government-issued ID (such as a National Identity Card or passport) and proof of address. These documents are used solely for identity verification.
• Usage & Technical Data: We automatically collect certain technical information when you access ace64, including your IP address, device type, browser version, operating system, referring URLs, pages visited, and session duration. This data helps us maintain platform stability and improve user experience.
• Communications Data: If you contact our support team via email or live chat, we retain records of those communications to assist with ongoing queries, dispute resolution, and quality assurance reviews.

3. How We Use Your Information

The personal data we collect is used for clearly defined purposes. We do not use your data in ways that you would not reasonably expect. Specifically, ace64 uses your information for the following purposes:

• Account creation and management, including login authentication and account recovery processes.
• Processing financial transactions, including deposits via bKash, Nagad, Rocket, and Upay, and facilitating timely withdrawals to your registered mobile wallet.
• Verifying your identity and age (21+ requirement) to comply with responsible gaming principles and prevent underage access to gambling services.
• Providing personalised customer support and resolving account-related disputes or technical issues promptly.
• Sending service-related communications such as account notifications, deposit confirmations, bonus updates, and security alerts. We do not send unsolicited marketing emails without your explicit consent.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct on our platform in accordance with applicable legal and compliance obligations.

4. Cookies and Tracking Technologies

ace64 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and understand how users navigate through the site. Cookies are small text files stored on your device by your browser at the request of our website.

We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of ace64 features such as your login session and game history.

5. Data Sharing and Disclosure

ace64 does not sell your personal data to third parties. However, in limited and necessary circumstances, we may share your information with trusted parties as follows:

• Payment Processors: To complete financial transactions, we share necessary payment details with licensed payment service providers such as bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and security standards.
• Technology Partners: Our platform relies on third-party software providers for game delivery, platform infrastructure, and analytics. These partners may access limited technical data (such as session identifiers) as required to provide their services. They are contractually bound to protect your data and are prohibited from using it for their own purposes.
• Legal Obligations: We may disclose personal information when required to do so by applicable law, court order, or regulatory authority. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation.

In all cases of data sharing, ace64 ensures that appropriate data protection agreements are in place with all third parties who access your personal information, and that those parties handle your data with the same level of care and security that we apply internally.

6. Data Security

ace64 employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with restricted administrative access, regular internal security audits and vulnerability assessments, and multi-factor authentication options for account access.

While we do everything within our power to protect your data, no method of electronic transmission or storage is completely infallible. If you have reason to believe your ace64 account has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to secure your account.

7. Your Data Rights

As a user of ace64, you have specific rights regarding your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise the following rights by contacting us at [email protected]:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your personal data held by ace64 is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: You may request the deletion of your personal data, subject to our legal retention obligations and any active account or ongoing transaction requirements.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal data while a dispute or concern is being resolved.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes. We will honour such requests without delay.

To submit a data rights request, please email us at [email protected] with the subject line "Data Rights Request" and include your registered account email address. We aim to respond to all valid requests within 30 days.

8. Data Retention

ace64 retains personal data only for as long as it is necessary for the purpose it was collected, or as required by applicable law and compliance obligations. Account data is retained for the duration of your active account with ace64. If you close your account, we will retain your data for a minimum period as required for regulatory, legal, and anti-fraud purposes before it is securely deleted.

Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of five years to comply with financial record-keeping obligations.. Anonymised or aggregated data that cannot be used to identify you personally may be retained indefinitely for analytical and platform improvement purposes.

9. Third-Party Payment Processors

ace64 integrates with trusted local payment platforms including bKash, Nagad, Rocket, and Upay to provide fast and convenient deposit and withdrawal services for players in Bangladesh. When you initiate a payment transaction, you will be interacting directly with these third-party payment processors, and their own privacy policies and terms of service will apply to that interaction.

ace64 is not responsible for the data practices of these third-party processors. We encourage you to review their respective privacy policies before completing any payment transaction. ace64 only shares the minimum data required to facilitate a successful transaction — we do not share your game history, bonus balances, or any data beyond what is strictly required for payment processing.

10. Children's Privacy

ace64 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. All users are required to confirm they are 21 years of age or older when registering an account. If we discover that personal data from an individual under 21 has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on ace64, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

ace64 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ace64 following any changes to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. The most current version of this policy will always be available at ace64.vip/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace64 handles your personal data, our dedicated support team is available around the clock to assist you.

Email: [email protected]