Responsible Gaming at ace64

Gaming That Puts You in Control

At ace64, we take responsible gaming seriously. We understand that for the vast majority of our players in Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — online casino games and sports betting are an entertaining pastime. We want it to stay that way. Our platform is built with a comprehensive set of player-protection tools designed to ensure that the experience remains enjoyable and never crosses into harmful territory.

Responsible gaming at ace64 is not just a policy box to tick — it is a core value embedded in how we operate, how we communicate with players, and how we design our products. Every feature on this page is real, accessible, and available to you at any time through your account settings or by contacting our support team directly.

Six Ways We Keep You Safe

ace64 provides a full suite of responsible gaming features accessible directly from your account dashboard. Here is a summary of what is available to every registered player:

How to Activate Your Protection Tools

Activating any responsible gaming feature on ace64 is straightforward. Follow these steps to get your limits and tools in place:

• Log in to your ace64 account and navigate to Account Settings from the main menu.
• Select the Responsible Gaming tab within your account dashboard.
• Choose the tool you wish to activate — deposit limits, session timers, reality check alerts, or self-exclusion.
• Enter your preferred values (amounts in BDT, time durations) and confirm your selection.
• If you need help at any stage, email [email protected] and our team will assist you within minutes. The email address is plain text and not a clickable link — please copy it manually into your email client.

Recognizing Problem Gambling Early

Problem gambling can develop gradually. Recognizing the warning signs early is the most effective way to address the issue before it escalates. If you identify with any of the behaviors below, we strongly encourage you to use our self-exclusion or support tools immediately.

• Do you find yourself spending more money on gambling than you originally planned?
• Have you borrowed money or sold belongings to fund your gambling activity?
• Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
• Have you neglected work, studies, family, or social obligations because of gambling?
• Do you gamble to escape stress, anxiety, loneliness, or personal problems?
• Have you tried to win back money you lost by gambling more — often called chasing losses?

Understanding Deposit and Spending Limits

Setting a deposit limit on ace64 is one of the simplest and most effective ways to manage your gambling budget. You can choose a daily, weekly, or monthly cap — for example, ৳2,000 per day or ৳10,000 per month — and the system will automatically decline any deposit that would push you over that threshold before the period resets.

Importantly, you can always reduce your limit immediately — the new, lower limit takes effect right away. If you want to increase a limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider a decision that might be made impulsively in the heat of a gaming session.

For players using bKash, Nagad, or Rocket for deposits, the platform's limit controls work independently of your mobile banking app — meaning the limit is enforced on the ace64 side regardless of your mobile wallet balance. This ensures your protection even if you have sufficient funds available.

Self-Exclusion: How It Works

Self-exclusion is a voluntary option that lets you block your own access to the ace64 platform for a defined period. You can choose from short-term time-outs (24 hours to 30 days) or long-term exclusions (3 months to 12 months). For permanent self-exclusion, please contact our support team directly via email.

During any exclusion period, your account will be suspended and you will not receive any marketing communications, bonus offers, or promotional messages from ace64. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, or Rocket) before the account is locked.

Underage Gambling Prevention

ace64 operates under a strict 21+ age policy. All new accounts are subject to age verification, and any account found to belong to a person under the age of 21 will be immediately suspended and all funds returned. We urge parents and guardians in Bangladesh to monitor their children's online activities and ensure that login credentials are kept private and secure.

If you suspect an underage person has registered or is using an ace64 account, please report it to us immediately at [email protected]. We treat every such report with full confidentiality and urgency.

Contact Our Responsible Gaming Team

If you feel that gambling is no longer something you can control, or if it is causing distress in your life — financially, emotionally, or socially — please do not hesitate to reach out. Our responsible gaming support specialists are available around the clock and will respond to your email within minutes. There is no judgment here, only practical help.

You may also visit the FAQ page for general guidance on account management, deposits, and withdrawals. For urgent situations where you need immediate support to stop gambling, email us right away — do not wait.

Responsible Gaming FAQs